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Refund policy

Returns

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at care@thehouseofganges.com  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at care@thehouseofganges.com

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges & Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

A credit note equivalent to the cost amount is provided for returns/exchange of items that are not on sale. Please note, we do not provide any monetary refunds.

 

  

Colour of products
We have made every effort to display as accurately as possible the colours of our products that appear on The House of Ganges website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

 

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