Refund policy

RETURN & EXCHANGE

 We offer 7 days hassle-free returns & exchange. Return Policies may vary based on products and promotions.

1)    All items bought from the clearance sale are not eligible for return and can only be exchanged with goods of a similar value or higher.

2) Defective Products, Wrong Products or Damaged Products issue should be raised within 24 hrs of delivery

3) All Orders wherein FREE Products included are not eligible for Refund or Exchange

 

When Will I Receive the Exchange of My Return?

The return or exchange will be processed within 48 Hrs after the returned item has reached us and the quality check is successful. Therefore, the exchange initiation time may vary by time taken by the courier partner to deliver the return to our warehouse. The cost of sending the parcel back to us has to be borne by the customer and we shall bear the cost of sending the product back to the customer.

 

How Do I Check On My Return/Exchange Status?

To check on your return status, please put in a return request using your Order Number or Phone No/Email. For further assistance, please contact us at customer service at +91-6291900300.

Colour of products
We have made every effort to display as accurately as possible the colours of our products that appear on The House of Ganges website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.