Most House of Ganges bags and accessories are made after you place an order. Please allow approximately 4–10 days from order confirmation for production and delivery within India. Timing can vary by product, delivery location, holidays and courier serviceability. If an item needs longer, our team will contact you.

Shipping within India

Standard shipping is free on prepaid orders within India. Cash on Delivery (COD), where available for your pin code, carries an additional charge of ₹150. We confirm COD orders by phone or WhatsApp before production or dispatch; an order may be cancelled if we cannot reach you.

We will send tracking details by email, SMS or WhatsApp after your order is dispatched. Courier partners normally make up to three delivery attempts. Re-shipping after an unsuccessful delivery may carry an additional charge.

Express requests

Express production or delivery may be possible for selected products and locations. Please contact us before ordering so we can confirm the timeline and any additional charge. Express service is not guaranteed until our team confirms it.

International orders

International shipping is available where supported at checkout. Shipping charges and any applicable import duties or taxes are the buyer’s responsibility. Contact us for help with destination-specific availability and timing.

Lost or damaged parcels

If your prepaid parcel is lost in transit, contact us so we can investigate and arrange a replacement or appropriate resolution. If a parcel arrives damaged, contact us within 48 hours of delivery with your order number and clear photographs or video. Please also see our Returns & Refund Policy.

Contact

Email care@thehouseofganges.com or WhatsApp +91 82401 06833.