At The House of Ganges, we are committed to delivering your order safely, efficiently, and on time. Please review our shipping policy below for complete details on order processing, delivery timelines, and related information.

---

📦 Order Processing Time

• All orders are processed within 24–48 working hours after payment confirmation.
• Orders placed on Sundays or public holidays are processed on the next working day.
• Once dispatched, you will receive a shipping confirmation with tracking details via email and/or Whatsapp/SMS.

---

Domestic Shipping (Within India)

Delivery Timelines

Estimated delivery times after dispatch:

 

 

 

Delivery timelines may vary due to courier constraints, weather conditions, or regional restrictions.

 

Shipping Charges

• Free standard shipping on all prepaid orders within India.

• Cash on Delivery (COD) is available at a flat additional charge of ₹150.

Cash on Delivery (COD)

• COD orders require telephonic confirmation before dispatch.

• If we are unable to reach you after multiple attempts, the order may be cancelled automatically.

• COD is subject to serviceability of your pin code.

---

🚚 Courier Partners

We ship through trusted logistics partners to ensure safe and timely delivery, including (but not limited to):

• Delhivery

• Speed Post

• Blue Dart

• DTDC

Courier allocation is based on delivery location and serviceability.

---

📍 Delivery Attempts & Non-Delivery

• Courier partners typically make up to three delivery attempts.

• If the delivery is unsuccessful due to customer unavailability or incorrect address details, the shipment may be returned to our warehouse.

• Re-shipping, if requested, may attract additional charges.

---

📦 Lost or Damaged Shipments (India)

• If a prepaid order is lost in transit, we will issue a free replacement

• In case of a damaged package, please contact us within 48 hours of delivery with clear photos/videos for quick resolution.

• Claims raised beyond the specified time window may not be eligible.

---

⚡ Express Shipping

• Express shipping may be available for select locations.

• Additional charges and timelines will be communicated via our support team upon request via email care@thehouseofganges.com or call 8240106833

---

🚫 Serviceability & Exceptions

• Some pin codes may not be serviceable due to courier limitations.

• Delivery timelines may be extended during:

  • Sale periods

  • Festive seasons

  • Natural events or regional disruptions

---

📞 Need Help?

For shipping-related queries, tracking assistance, or support:
📧 Email: care@thehouseofganges.com
📍 Dispatch Location: Kolkata, India

Please also review our Return & Refund Policy and Cancellation Policy for related information.