Refund policy

Returns & Refund Policy

At The House of Ganges, every product is handcrafted with exceptional attention to detail and undergoes a thorough quality inspection before dispatch. We also provide detailed product photographs, dimensions and descriptions to help you make an informed purchase.

Returns & Replacements

We accept requests only if:

You receive a damaged product.
You receive an incorrect product.
You receive a product with a manufacturing defect.

To request assistance, please contact us within 48 hours of delivery at care@thehouseofganges.com or WhatsApp us at +91 82401 06833 with:

Your order number
Clear photographs and video of the product
Photographs of the outer packaging

For transit-related claims, we recommend recording an unboxing video while opening your parcel.

All requests are reviewed by our quality team before approval.

Non-Returnable Items

We are unable to accept returns for:

Personal preference or colour selection
Personalised or embossed products
Products purchased during sale or promotional events
Products that have been used, altered or damaged after delivery

Replacements

If your claim is approved, we will arrange a replacement of the same product at no additional cost.

If the product is unavailable, we may offer a store credit at our discretion.

Order Cancellation

To cancel an order, please email us care@thehouseofganges.com or whatsapp us at +918240106833 within 2 hours of placing the order. Orders may be cancelled within 2 hours of placement if it has not been processed, personalised or shipped.

CASH ON DELIVERY order cancellations must be made within 2 hours of placing the order. Any cancellations for PREPAID orders will be issued with a credit note. Once a COD order is verified via call/ whatsapp, it cannot be cancelled.